GENERAL TERMS :
- Supplied ARTWORK be in High Resolution (300dpi) JPG or PDF or Vector or Corel Draw format.
- ARTWORK / REPRO PRICE : If you don’t currently have artwork or a Vector version of your logo, we can do the design/repro for you – please ask for a quote for this additional service.
- CANCELLATION of order after start of artwork/repro will incur a R350 per hour + vat artwork fee equal to the amount of artwork time used so far.
- All artwork will be the property of Netlive KZN cc t.a IDEAS Studio until paid for in full.
- LEAD TIME reflected on your quote is APPROXIMATE WORKING DAYS for production FROM signoff of artwork proof (NOTE that this lead time is an estimate only and orders may be delayed due to Work Load or Electricity Outages).
- Our prices are VOLUME BASED which means price will increase or decrease if final quantity or size differs from original quote.
- QUOTES are valid for 14 Days only.
- UV life on inks printed onto STANDARD digital vinyl is 1-3yrs WITHOUT the UV/Scratch protection overlaminate OR 3-5yrs WITH the UV/Scratch protection overlaminate (not guaranteed).
- Our inks are opaque so may not show up if printed onto CLEAR vinyl applied to a coloured background.
LOCAL DURBAN CUSTOMERS : Strictly EFT or CASH on Collection of your order (or prior to installation company collecting stickers from us)
OUT OF DURBAN CUSTOMERS : Strictly 100% UP FRONT VIZ EFT or CASH on signoff of final proof.
30 DAY ACCOUNTS – STRICTLY NOT AVAILABLE due to the current economic climate and the fact that our material suppliers require up-front payment.
- EFT PAYMENTS – our bank details will be reflected on the final invoice.
- CASH PAYMENTS – To be handed DIRECTLY TO OUR OFFICE we do not accept CASH DEPOSITS into our bank account.
- DEBIT / CREDIT Card facilities NOT available.
- CHEQUES are NOT accepted.
- Goods CANNOT be released without Proof of payment.
PRE PRO SAMPLE : An emailed proof will be sent to you for signoff before production, however, if you require us to make up a PRE PRO Sample ie. so you can see exactly what the finished product will look like, we do charge an additional UP FRONT FEE to cover materials and labour. This pre pro sample will need to be collected by the client or we can POST to you viz REGULAR post.
INSTALLATION / DELIVERY : NOT INCLUDED
- DELIVERY: Clients to collect or send their own courier to collect once project is complete.
- DURBAN CLIENTS to collect or send your own courier to collect please (we are in New Germany, DURBAN – (see google maps).
- OUT OF DURBAN CLIENTS to send your own courier to collect (we are in New Germany, DURBAN – (see google maps).
- ALTERNATIVELY, we can courier to you at an additional FEE subject to full payment for order & delivery fee having been received prior to delivery (T&Cs apply).
- OUT OF SA CLIENTS – to send own courier to collect please – we cannot ship outside of SA.
- DIY INSTALLATION :
- VIEW our easy step by step DIY installation instructions on our website.
- ORDER our DIY Installation KIT @ R57 + vat – Includes Easy DIY installation instructions, 1 x plastic squeegee, installation tapes.
- DIY INSTALLATION NOTE :
- Vinyl will NOT stick to vehicles that have been polished with a WAX BASED polish
- Vinyl will NOT stick to any surface that has loose fibres or dust/dirt ie, cardboard, fabric.
- Re sprayed/painted surfaces need at least a MONTH to cure before applying stickers/decals.
- DIY INSTALLATION DISCLAIMER : We cannot be held responsible for reprint/rerun of stickers that ………..
- are the wrong SIZE due to incorrect dimensions supplied by the client
- are lifting or have bubbles or any other problems due to incorrect DIY installation by client as well as incorrect surface type &/or surface preparation.
IF INSTALLATION REQUIRED – Your details & project spec will be forwarded to an INDEPENDENT INSTALLATION COMPANY who will quote you DIRECTLY for this service. Their quote will include them collecting the sticker/s from us and installation. Price for “INSTALLATION ONLY” will need to be negotiated & paid directly with the installation company rep.